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Personalized ZΦB Zeta Phi Beta Name Necklace
**PRODUCTION TIME IS UP TO (8) EIGHT WEEKS FOR PERSONALIZATION**
Size: Pendant measures approximately 0.5" (H) and 1.3" (W). Sizing could vary slightly depending upon personalization.
Chain lengths offered: 16", 18" and 20". Standard size will be 16" + 2" extender.
The SGRho Personalized Name Necklace can be personalized with letters and font styles (see photo).
- Max# of characters: 10 | Ideal# of characters: 6 - 8
- Plating: Stainless Steel, 18k Gold over Stainless Steel, Rose Gold
Sterling Silver option is NOT plated. It is 100% Sterling Silver.
If you have any questions about the design options available, please reach out to us at sales@utopiacreations.com. Your design mock-up will be shared with you within 5 business days. Your overall time to order receipt is determined by how quickly you respond to the request for design approval. Production time starts upon design approval by you.
JEWELRY CARE INSTRUCTIONS
- Avoid Chemicals
- Avoid Sweat
- Avoid Bathing in Jewelry
- Avoid Storing Unprotected with other Jewelry
STAINLESS STEEL: The good thing about stainless steel is that it does not corrode or rust. Although it is very durable, this type of steel can get scratched and stained. STORE your stainless steel pieces separately from jewelry made of other metals. It is best if you keep your stainless steel items in individual bags or pouches. If your jewelry does get scratched, you can always have it professionally polished by a jeweler.
Stainless steel jewelry is pretty easy to clean. Simply follow these steps:
- Pour some warm water in a small bowl, and add some mild dishwashing soap.
- Dip a soft, lint-free cloth in the soapy water, and then gently wipe the stainless steel jewelry with the damp cloth until the piece is clean. When cleaning it, rub the item along its polish lines.
- Wipe the remaining soap off your jewelry using a moist cloth dipped in clean water.
- Dry the jewelry well with a clean towel, and then leave your pieces to air dry.
After your stainless steel jewelry is clean, you can use a jewelry polish or a polishing cloth to shine it. An alternative to these cleaning methods is to purchase a stainless steel cleaner from the store and follow the instructions on the package. You can also buy a regular jewelry cleaner whose label says that it can be used on stainless steel.
STERLING SILVER: If not cared for properly, even high-end sterling silver jewelry can appear a little discolored or dirty over time. This occurs when oxygen or sulfur makes contact with silver, which can tarnish its luster. One of the best ways to prevent sterling silver jewelry from tarnishing is by wearing it. Your skin's oils can actually help to keep the jewelry clean and maintain its brilliance. Polishing is a great way to spruce up sterling silver that hasn't tarnished too much. It's also a helpful way to clean oxidized silver too. We recommend using a special silver cloth to polish the accessories. If you don't have one, use a microfiber or non-abrasive cloth.
RETURNS | REFUNDS | EXCHANGES
Your satisfaction is our goal. Order cancellations are accepted within 24 hours of order placement. Due to the fact that this product offering is customized specifically for you, we DO NOT accept returns or exchanges. Customer may purchase Return Assurance if there is any doubts about the item being ordered. We will make every attempt to answer any and all questions before your order goes into production. If you have questions, please contact us at contact@utopiacreations.com. If you have any issues with your item(s) once received, see our LIMITED WARRANTY.
If you have an issue or concern with an order you have received, contact our Customer Service Team at 504-515-1913 or via email at contact@utopiacreations.com.
When you call, please have your order invoice ready, along with the item name, color and quantity you want to discuss. If you would like to make use of our Online Returns feature, access the return feature from your Order History page under ‘My Account’.
At Simply Greek by Utopia Creations, we have two return policies that may apply to customer purchases. 1) Standard Return Policy and 2) Seel Return Assurance
STANDARD RETURN POLICY
Please review our terms before you reach out:
- We do not accept returns on final sale or discontinued items.
- You MUST make all claims for an incorrect item, shortages, or damages within 10 business days of receiving the merchandise.
- For returns for store credit or exchanges, items must be sent back within 10 business days of the delivery date.
- Without a valid return authorization approval, our fulfillment center will not accept returns.
- Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.
- All returned or refused shipments are subject to a 20% or $10 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.
- We do not provide cash refunds. MOST approved returns will be refunded via store credit in the form of an E-Gift Card code.
- If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.
- Please note that products that are considered non-returnable are noted as such on their respective product page. These products include but are not limited to closeout items, items that receive a bulk order discount, custom/personalized merchandise, etc.
- We do offer a replacement option if the items that you have received on your original order are incorrect, missing, or damaged. Requesting a replacement will initiate a replacement order that will include the same items as your original order.
- If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it was not packaged correctly, the refund is subject to our assessment of the loss in the item's value.
- If you have any issues with your order or item(s) once received and the order is beyond 10 business days of the delivery date, see our LIMITED WARRANTY.
SEEL RETURN ASSURANCE
If you are interested to purchase Seel Return Assurance (‘SRA’) for eligible items in your order, you can learn more about the SRA policy here. If you do not purchase SRA along with your order, the order is subject to the Standard Return Policy.
You may be eligible for a full refund to your original payment method if you purchase Seel Return Assurance. You can learn more about Seel Return Assurance here.
- If SRA is purchased, you will be responsible for covering the shipping costs to return your item(s).
- Items being returned must be unused and in original condition (including all paperwork, packaging, accessories),
- Please allow 5-7 business days for us to process your return once it is received by our Fulfillment Center.
- UTOPIA CREATIONS (d/b/a Simply Greek) is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. It is recommended that customers purchase additional insurance for items that have a value exceeding $50 USD.
Returns | Exchanges of Custom/Personalized Products
Your satisfaction is our goal. Order cancellations are accepted within 24 hours of order placement. Because some product offerings are customized specifically for you, we DO NOT directly accept returns or exchanges on these items, UNLESS you purchase Seel Return Assurance. We are partnering with a new service provider, Seel, to provide Return Assurance for custom and personalized orders. All custom and personalized orders are FINAL SALE, unless you purchase Seel Return Assurance. Please pay attention to the product description for which items are non-refundable and non-exchangeable. We will make every attempt to answer all questions before your order goes into production. If you have questions, please contact us at contact@utopiacreations.com. If you have any issues with your customer or personalized item(s) once received, see our LIMITED WARRANTY.
You can purchase Seel Return Assurance at checkout if you want the option to return and receive a full refund for custom or personalized items. You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.
BUYER'S REMORSE POLICY
Returns of our stock* items are accepted within 10 business days of order delivery. Buyer pays return shipping and the original shipping charges are non-refundable. If the buyer is extended FREE SHIPPING as a promotion or offering by UTOPIA CREATIONS and buyer decides to return the order or item(s), the seller's original shipping charges will be deducted from the store credit refund for the order or item(s). Please note a $3.50 handling charge will be assessed to ALL approved returns/exchanges that fall under the Buyer's Remorse Policy.