Returns + Exchanges

Returns & Exchanges Policy

We want you to love every purchase from Simply Greek by Utopia Creations. If you experience an issue with your order or need to make a return, please review our policy below.

How to Start a Return or Exchange

  • Contact our Customer Service Team at contact@shopsimplygreek.com.

  • Have your invoice, item name, color, and quantity ready.

  • You may also initiate a return from your Order History under “My Account.”

1. Standard Return Policy

Our Standard Policy applies to all purchases unless you have purchased Seel Return Assurance.

  • Final Sale: We do not accept returns on final sale, discontinued, or bulk-discounted items.

  • Claim Window: Report incorrect items, shortages, or damages within 10 business days of delivery.

  • Store Credit & Exchanges: Returns must be sent back within 10 business days and will be issued as store credit via E-Gift Card.

  • Return Authorization: A valid return approval is required; unauthorized returns will not be accepted.

  • Restocking Fee: A 20% or $10 fee (whichever is greater) applies to all returned or refused shipments, plus outbound and return shipping.

  • Incorrect Orders: If we made a mistake, we’ll cover shipping and provide a prepaid return label.

  • Condition: Returned items must be unused, undamaged, and in original packaging. Refunds may be reduced if items are returned in poor condition or damaged during shipping.

  • Warranty: For issues reported after 10 business days, refer to our [Limited Warranty Policy].

2. Seel Return Assurance (SRA)

With Seel Return Assurance (optional at checkout):

  • You may return eligible items for a full refund to your original payment method.

  • Buyer pays return shipping.

  • Items must be unused, in original packaging, and returned with all accessories.

  • Processing time: 5–7 business days after our Fulfillment Center receives your return.

  • We are not responsible for lost or stolen return packages. We recommend tracking and insuring returns over $50.

Custom & Personalized Products

  • All custom and personalized orders are FINAL SALE under our Standard Policy.

  • With Seel Return Assurance, you can return these items for a full refund (follow SRA instructions to qualify).

  • Cancellations for custom orders are accepted within 24 hours of purchase.

  • If you have concerns about custom items, contact us before placing your order.

Buyer’s Remorse

  • Returns of in-stock items (non-custom) are accepted within 10 business days of delivery.

  • Buyer covers return shipping; original shipping fees are non-refundable.

  • If your order qualified for free shipping, the original shipping cost will be deducted from your store credit.

  • A $3.50 handling fee applies to all approved returns/exchanges under this policy.

Important Notes

  • Products marked as non-returnable on their product page cannot be returned or exchanged.

  • Replacements are available for incorrect, missing, or damaged items.

  • Include a copy of your invoice to ensure timely processing (up to 2 weeks).