Simply Shipping Protection Guide

For Simply Greek shipping protection requests, use the Simply Shipping Protection claim portal below, not the former Seel Return Assurance portal.

Eligibility and purchase timing

Check your order confirmation to see whether Shipping Protection was included. Review the protection option and applicable terms when purchasing. If you have already placed an order, contact us to confirm whether protection can still be added; do not assume an existing shipment issue is covered.

How to file a claim

File a Shipping Protection Claim

Open the portal and follow its instructions. Have your order number, order confirmation, and shipment details ready. Keep photos of damaged items and packaging in case supporting evidence is requested. If you cannot submit your request, email us with your order number and a description of the issue.

Coverage, exclusions, and deadlines

Eligibility, covered events, exclusions, required evidence, and claim deadlines depend on the protection terms applicable to your order. Contact us to confirm these requirements. Shipping protection should not be treated as a general return or change-of-mind guarantee. Submitting a claim does not guarantee approval.

Need help?

Email hello@shopsimplygreek.com with your order number.