Refund policy

STANDARD RETURN POLICY

Please review our terms before you reach out:

• We do not accept returns on final sale or discontinued items.
• You MUST make all claims for an incorrect item, shortages, or damages within 10 business days of receiving the merchandise.
• For returns for store credit or exchanges, items must be sent back within 10 business days of the delivery date.
• Without a valid return authorization approval, our fulfillment center will not accept returns.
• Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.
• All returned or refused shipments are subject to a 20% or $10 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.
• We do not provide cash refunds.  MOST approved returns will be refunded via store credit in the form of an E-Gift Card code.
• If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.
• Please note that products that are considered non-returnable are noted as such on their respective product page.  These products include but are not limited to closeout items, items that receive a bulk order discount, custom/personalized merchandise, etc.
• We do offer a replacement option if the items that you have received on your original order are incorrect, missing, or damaged. Requesting a replacement will initiate a replacement order that will include the same items as your original order.
• If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it was not packaged correctly, the refund is subject to our assessment of the loss in the item's value.   
• If you have any issues with your order or item(s) once received and the order is beyond 10 business days of the delivery date, see our LIMITED WARRANTY.